Customer Operations Manager

Reno, NV

Full Time

Mid Level

We're assisting a growing client in Reno, NV with hiring their next high impact employee for their growing medical device manufacturing facility.
What you'll do:
You'll own a medical device order from the moment it comes in through the moment it lands on the customer's dock. That means leading customer-facing meetings, scheduling production with international suppliers, coordinating local manufacturing and repairs, partnering with Quality and Finance on release, managing logistics through FedEx, and serving as the main point of contact when customers have questions, returns, or issues that need triage.
This is a hands-on operations role with two direct reports and a clear path to department manager.
A typical week touches:
Customer meetings and relationship management

Triaging incoming issues and routing them to the right internal team
Order scheduling on a rolling 12-month horizon
Daily coordination with APAC and EMEA suppliers
Handoffs with Quality, Manufacturing, and Finance
FedEx account management and shipment records

What we need:

Advanced Excel or Google Sheets experience
Proven experience with international stakeholders
Strong organization and high attention to detail
Comfort being client-facing and owning escalations
Proficiency with standard ERP apps (Coupa, SAP, Ariba), management background, supply chain or fulfillment track record, med tech or medical device industry experience.
Working fluency in Mandarin Chinese, preferred

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Have you directly supervised or managed employees? If yes, how many direct reports did you have and what was your role*

What is your experience with supply chains, fulfillment, med tech or medical device industries?*

Do you have experience coordinating directly with international suppliers or stakeholders? If yes, please describe the regions you've worked with and in what capacity.*

Which ERP or order management systems have you used professionally? (Examples: SAP, Coupa, Ariba, Oracle, NetSuite)*

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Customer Operations Manager

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